ERA Ltd, a leading independent provider of IT and workflow solutions is pleased to announce the appointment of Mike Pearce, who will be joining as their new Support Manager based in Chesham.
Mike is a highly regarded support leader with over twenty-five years of experience in the media, broadcast and post-production sectors. Mike’s extensive understanding of the industry means he is well placed to deliver an outstanding support service to an ever-growing customer base and drive ERA’s customer-focused culture to build strong and sustainable relationships.
Mike’s expertise will allow ERA to evolve their customer success processes that have always been deployed on each project; continually ensuring customer satisfaction is their top priority. Leading a team of experienced Support Engineers, Mike will ensure the delivery of first-class infrastructure services.
Commenting on his appointment, Mike said “I’m thrilled to be joining ERA at such an exciting point in its development. It’s a great pleasure to be leading such a proficient and dedicated team and work for an organisation who continually invest in their employees so they can deliver on their commitment to make customers happy, every time”.
Chris Ford, Technical Director of ERA commented “I’m excited to introduce Mike Pearce to our team, who brings a wealth of media industry experience. He will play an integral role in enhancing our already outstanding support service to our valued customers and I believe will be a great asset to our team whose culture is built around meeting customer needs and delivering innovative solutions”.
With the arrival of Mike Pearce, ERA aim to elevate its status as a key player in the market recognised for its excellence in delivering complex and demanding IT and workflow solutions while maintaining personal relationships with each and every one of their customers.
