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Axon Continues to Expand Team In APAC With New Technical Support Manager Posted: 18/05/2017
Ahead of Broadcast Asia next week, Axon Digital Design, a global leader in broadcast infrastructure products and solutions, has announced the appointment of Dominic Yip as Technical Support Manager for South East Asia. 
Tags: Axon Digital Design | Dominic Yip | Singapore | Technical Support | Customer Service
Submitted by White Noise Public Relations Ltd
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ChyronHego Names GBS Alliance as New APAC Distributor for Visual Radio Posted: 17/05/2017
Signaling its expanding presence in the Asia-Pacific region, ChyronHego has signed GBS Alliance to distribute the ChyronHego Visual Radio product line to customers in Thailand, Singapore, Indonesia, and Malaysia. Visual Radio enables radio stations to add a video element to their programming, transforming any radio broadcast into a compelling and entertaining visual show.
Tags: ChyronHego | GBS Alliance | APAC Distributor | Visual Radio | represent | customer | broadcast | pro-audio | radio
Submitted by Wall Street Communications
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Verizon Digital Media Services to exclusively power Gravity Point TVs all-new virtual reality hub Posted: 09/05/2017
Verizon Digital Media Services today announced that it has been selected by Gravity Point TV, a leader in the worldwide virtual reality (VR) services space, to exclusively power the all-new VR viewing hub, Gravity Point VR. Already a user of Verizon's Uplynk Video Streaming service, Gravity Point TV will now also utilize the Edgecast Content Delivery Network (CDN) to ensure that Gravity Point VR content creators, publishers and providers -- in sectors from video entertainment and gaming to retail and distance learning -- can distribute quality content at scale and ensure a seamless viewer experience. 
Tags: Verizon Digital Media Services | Gravity Point TV | virtual reality | hub | VR content | customer | publisher
Submitted by Wall Street Communications
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Mariner xVu Ships Next-Gen Operational Analytics Software to Save Service Providers Time and Money Posted: 24/04/2017
Mariner xVu(TM) today announced the launch of XpertVu(TM), an automated solution that takes operational analytics for service providers to a new level of functionality and value. XpertVu uses signatures as a vehicle to characterize critical service, operational, and application events to improve Quality of Experience (QoE).
Tags: Mariner xVu | next generation | analytics | software | time | money | network operations | service operations | customer care | XpertVu
Submitted by 202 Communications
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Jolt My Car chooses Paywizard for greater control over its subscriber base Posted: 30/03/2017

Paywizard, the subscription, billing and customer relationship management (CRM) specialist, today announced that Jolt My Car, creators of the platform that turns a smartphone into a high-functioning dashboard camera, has chosen to use the Paywizard Agile platform to ensure it has firm control over subscriber relationships going forward. For Paywizard, the Jolt My Car deal represents a significant step in its strategy to extend its reach beyond its traditional core of TV, video-on-demand and online entertainment operators. 

Tags: paywizard | jolt my car | app | subscribers | customer experience | dash-cam
Submitted by Paywizard
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Utah Scientifics Customer Count Exceeds 4,000 Posted: 14/03/2017
Recent orders for Utah Scientific routers have pushed the company's customer count to more than 4,000. Entravision, NBCUniversal, and Walmart are among the latest organizations to have purchased Utah Scientific switchers and router control systems within the past few months.
Tags: Utah Scientific | Customer | company | Entravision | NBCUniversal | Walmart | router | control systems | technical support | warranty | NAB 2017 | NAB 2017
Submitted by Wall Street Communications
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Utah Scientific Products at the 2017 NAB Show Posted: 07/03/2017
New 400 Series 3 Hybrid Digital Router 
Despite the buzz surrounding video over IP and the next-generation SMPTE 2110 standard, there's still the reality of everyday SDI workflows. The new 400 Series 3 platform is the perfect choice for accommodating high-density SDI and the creation of IP signals from a central frame. Coupled with Utah Scientific's renowned support and legendary reliability, the 400 Series 3 can handle any number of IP and SDI video signal formats along with audio and data.   
Tags: Utah Scientific | 2017 NAB Show | 400 Series 3 Hybrid Digital Router | tradeshow | IP | hybrid | customer | NAB 2017 | NAB 2017
Submitted by Wall Street Communications
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Mariner xVu Now Monitoring Over 3 Billion Events Per Week Posted: 16/02/2017
Mariner xVu(TM), today announced significant growth in tier-1 operators who are looking for economies when managing new, interrelated services like TV entertainment, over-the-top streaming, broadband, and Wi-Fi. The xVu software platform is now successfully monitoring over 3 billion events per week, with over 40 million devices under management, providing operators with a solution that can manage both current and new offers simultaneously, with more agility and service visibility for the teams that build and operate the services.
Tags: Mariner xVu | events | TV entertainment | broadband | internet | award-winning software | operations | customer | launches | offers | over the top | streaming | broadband | wi-fi
Submitted by 202 Communications
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Utah Scientific Announces New Extended Warranty Program Posted: 02/02/2017
Utah Scientific today announced the launch of an all-new extended warranty program to supplement its industry-leading 10-year warranty. Now, new and existing customers will be able to extend the warranty to ensure facility uptime and business continuity. 
Tags: Utah Scientific | extended warranty program | industry | products | customers | basic extended warranty | enhanced extended warranty | value customer buyback
Submitted by Wall Street Communications
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Pay-TV providers neglect customer experience at their peril, new Paywizard research reveals Posted: 26/01/2017

Pay-TV operators can no longer simply rely on the strength of their content offering to maintain subscriber loyalty but must raise their customer relationship management game to gain ground in an increasingly competitive marketplace, new global research from subscription, billing and CRM specialist Paywizard shows. The survey of more than 6,200 consumers reveals 24% have cancelled a digital pay-TV service in the previous 12 months because of poor customer experience, while 84% say they would terminate a relationship with a TV provider if service and support were lacking and the company seemed out of touch with their needs.

Tags: paywizard | pay-tv | customer | customer experience | media | technology | consumers | cancel subscription
Submitted by Paywizard
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AIMS Introduces Japan Subgroup Posted: 18/11/2016
The Alliance for IP Media Solutions (AIMS) today announced the launch of a Japan subgroup focused on conducting AIMS marketing activities in Japan. The subgroup will work to spread awareness of AIMS messages and objectives in a way that's tailored to the Japanese market. To that end, the AIMS Japan subgroup will participate in Inter BEE 2016 taking place this week in Tokyo.
Tags: AIMS | Japan | Inter BEE 2016 | vendors | customers | Alliance for IP Media Solutions | conducting | marketing | Advantech | AJA Video Systems | Avid Technology | Harmonic | Ikegami | Imagine Communications | intoPIX | Lawo | Matrox | NEC | Panasonic | Riedel Communications
Submitted by Wall Street Communications
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Timecode Systems Announces Shipping of SyncBac PRO Posted: 20/10/2016
Timecode Systems Limited today announced that SyncBac PRO, introduced at this year's NAB show in Las Vegas, is now shipping. The new, wireless, embedded timecode sync solution for GoPro HERO4 Black and Silver cameras is now in stock and available to buy throughout the companys international network of resellers.  
Tags: Timecode Systems | SyncBac PRO | Shipping | viewing audience | television | GoPro | Black and Silver cameras | customers | NAB Show
Submitted by Wall Street Communications
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WORK Microwave Celebrates 30 Years of Technology Innovation With Customer Experience Event Posted: 28/09/2016
WORK Microwave, a leading European manufacturer of advanced satellite communications equipment, celebrated 30 years of technology innovation this month by hosting a customer experience event at its Holzkirchen premises near Munich, Germany. During the company's Customer Experience Day 2016, held Sept.8, WORK Microwave provided hands-on product demos, technology workshops, and entertainment for leading international operators, systems integrators, and public service providers in the satcom, defence, navigation, and industrial process control industries.
Tags: WORK Microwave | 30 Years | Technology Innovation | Customer satisfaction | experience | Eutelsat | manufacturer | satellite communications
Submitted by Wall Street Communications
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Quantum Names Molly Rector Vice President of Marketing Posted: 19/09/2016
Quantum Corp. (NYSE: QTM) today announced that Molly Rector has joined the company as vice president, marketing. Rector brings more than 15 years of enterprise storage experience to the role, including 12 years as a chief marketing officer -- most recently at DataDirect Networks (DDN), an HPC storage provider, and previously at archive storage vendor Spectra Logic. Her appointment comes as Quantum continues to expand its portfolio of scale-out storage, data protection and archive solutions, providing a unique combination of high performance, low-cost capacity and fast access to meet increasing business demands.
Tags: Quantum | Molly Rector | Vice President of Marketing | Storage | CMO | Growing Markets | customers | archive | data protection
Submitted by Wall Street Communications
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Switzerlands netplus Improves Video Service Quality and Customer Experience with Agama Solution Extension Posted: 02/06/2015

Agama Technologies, the specialist in video service quality and customer experience, today announced that netplus.ch SA, a Swiss triple-play service provider owned by a group of operators, has supplemented its Agama head-end service quality assurance set-up with Agamas Embedded Monitoring Solution. This extension enables netplus to cover the complete end-to-end hybrid IP/cable TV service distribution, giving it awareness and insights that have resulted in increased control and confidence in its service operations, as well as improved customer experience and satisfaction.

Tags: Agama | Agama Technologies | netplus | video | service quality | customer experience | monitoring | assurance | analytics | fault detection | incident handling | continuous improvements | change management
Submitted by Agama Technologies
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