News
Jolt My Car chooses Paywizard for greater control over its subscriber base Posted: 30/03/2017

Paywizard, the subscription, billing and customer relationship management (CRM) specialist, today announced that Jolt My Car, creators of the platform that turns a smartphone into a high-functioning dashboard camera, has chosen to use the Paywizard Agile platform to ensure it has firm control over subscriber relationships going forward. For Paywizard, the Jolt My Car deal represents a significant step in its strategy to extend its reach beyond its traditional core of TV, video-on-demand and online entertainment operators. 

Tags: paywizard | jolt my car | app | subscribers | customer experience | dash-cam
Submitted by Paywizard
More from this author
Pay-TV providers neglect customer experience at their peril, new Paywizard research reveals Posted: 26/01/2017

Pay-TV operators can no longer simply rely on the strength of their content offering to maintain subscriber loyalty but must raise their customer relationship management game to gain ground in an increasingly competitive marketplace, new global research from subscription, billing and CRM specialist Paywizard shows. The survey of more than 6,200 consumers reveals 24% have cancelled a digital pay-TV service in the previous 12 months because of poor customer experience, while 84% say they would terminate a relationship with a TV provider if service and support were lacking and the company seemed out of touch with their needs.

Tags: paywizard | pay-tv | customer | customer experience | media | technology | consumers | cancel subscription
Submitted by Paywizard
More from this author
Switzerlands netplus Improves Video Service Quality and Customer Experience with Agama Solution Extension Posted: 02/06/2015

Agama Technologies, the specialist in video service quality and customer experience, today announced that netplus.ch SA, a Swiss triple-play service provider owned by a group of operators, has supplemented its Agama head-end service quality assurance set-up with Agamas Embedded Monitoring Solution. This extension enables netplus to cover the complete end-to-end hybrid IP/cable TV service distribution, giving it awareness and insights that have resulted in increased control and confidence in its service operations, as well as improved customer experience and satisfaction.

Tags: Agama | Agama Technologies | netplus | video | service quality | customer experience | monitoring | assurance | analytics | fault detection | incident handling | continuous improvements | change management
Submitted by Agama Technologies
More from this author
Agama and Al-Falak Contracted by Etisalat for Improved Customer Experience Posted: 23/04/2015

Agama Technologies, the video service quality assurance expert, today announced it has been selected by Emirates Telecommunications Corporations (Etisalat), the leading telecommunications operator in the UAE with almost 11 million customers, to provide a comprehensive solution for video service quality and customer experience monitoring, assurance and analytics. Agama secured the deal together with its regional business partner Al-Falak, a leading IT and communications solution provider in the Middle East.

Tags: Agama | Agama Technologies | Etisalat | Customer Experience | IPTV | OTT | Video Quality | Monitoring | Assurance | Analytics | Middle East
Submitted by Agama Technologies
More from this author
Agama and Zappware Ensure a Superior Customer Experience Posted: 21/04/2015

Agama Technologies, the video service quality assurance expert, and end-to-end DVB/IPTV/OTT platform provider Zappware, announced today a new technology partnership to deliver a pre-integrated solution for assuring a world-class customer experience to joint pay-TV operator customers worldwide. As a result of this partnership, a first commercial deployment is taking place with a Central European cable operator later this year.

Tags: Agama | Agama Technologies | Zappware | Customer Experience | Monitoring | Assurance | Analytics | TV Connect | TV Connect 2015
Submitted by Agama Technologies
More from this author
Pages:   [1]