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ChyronHego Appoints Dae Yung Choe as Vice President of Sales for Asia Pacific Posted: 09/02/2017
ChyronHego today announced the appointment of Dae Yung Choe as vice president of sales, Asia Pacific. In his new position, Dae will manage the company's APAC team and take responsibility for all of ChyronHego's sales, marketing, and business operations initiatives in the region. He reports to Kathy Power, ChyronHego's president, Americas and Asia Pacific.
Tags: ChyronHego | Dae Yung Choe | Vice President sales | asia pacific | APAC | sales | honored | brand | experience | dynamic | team | leadership
Submitted by Wall Street Communications
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ASL Intercom Appoints Wil Stam as Managing Director Posted: 07/02/2017
ASL Intercom, a Riedel Communications company, today announced the appointment of Wil Stam as managing director. Effective Jan. 1, Stam is leading the ASL team to build market share and strengthen the ASL brand in worldwide A/V markets. 
Tags: ASL Intercom | Will Stam | Managing Director | dependable | operations | user interface | Riedel Communications | experience | corporate | leadership
Submitted by Wall Street Communications
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Pay-TV providers neglect customer experience at their peril, new Paywizard research reveals Posted: 26/01/2017

Pay-TV operators can no longer simply rely on the strength of their content offering to maintain subscriber loyalty but must raise their customer relationship management game to gain ground in an increasingly competitive marketplace, new global research from subscription, billing and CRM specialist Paywizard shows. The survey of more than 6,200 consumers reveals 24% have cancelled a digital pay-TV service in the previous 12 months because of poor customer experience, while 84% say they would terminate a relationship with a TV provider if service and support were lacking and the company seemed out of touch with their needs.

Tags: paywizard | pay-tv | customer | customer experience | media | technology | consumers | cancel subscription
Submitted by Paywizard
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Selevision chooses Voddler Group to optimise Quality of Experience Posted: 17/01/2017

Voddler Group, the cloud-streaming innovator, has been selected by Selevision, a leading technology and content provider in the Middle East, to optimise the subscribers streaming experience. Selevision provides broadcast and online channels direct to consumers under several brands from its bases in the Kingdom of Saudi Arabia and the United Arab Emirates, providing exceptional regional entertainment to its growing base.

Tags: Voddler Group | Selevision | QoE | Quality of Experience | VoddlerNet
Submitted by MKM Marketing and Communications
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NexPlayer SDK now fully compatible with Yospace Posted: 03/01/2017

NexStreaming has announced today that its flagship product, NexPlayer SDK is now pre-integrated to support Yospaces Dynamic Ad Insertion platform. From now on, video service providers and broadcasters will be able to monetize their video apps and ensure their viewers enjoy the best user experience and even easier implementation, thanks to this pre-integration of the two products.

Tags: NexStreaming | Yospace | DAI | Dynamic Ad Insertion | VOD | broadcasters | monetize | video apps | best experience
Submitted by Whiteoaks
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VITEC to Showcase EZ TV 8.0 Platform at SVG Summit Posted: 02/12/2016
VITEC, a worldwide leader in advanced video encoding, decoding, and streaming solutions, will be exhibiting EZ TV 8.0 IPTV, the latest generation of its EZ TV platform at the Sports Video Group (SVG) Summit at the New York Hilton Hotel on Dec. 12-13 at Booth 76 in the Rendezvous Room. Now in its 11th year, the SVG Summits brings together sports production professionals from around the world to discuss the latest in creation, distribution, products, and technical solutions.
Tags: VITEC | EZ TV 8.0 | SVG Summit | IP Distribution | fan experience | sports venues
Submitted by InGear PR
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ADB to showcase innovative solutions for a truly interactive hotel TV experience at HTNG 2016 Posted: 25/10/2016

ADB, a leading provider of solutions and services for media convergence, has today announced that it is showcasing a variety of innovative solutions that provide a truly interactive hotel TV experience at the Hotel Technology Next Generation (HTNG) Conference in Barcelona.

Tags: ADB | nextgen | TV | Solution | vuCaster | vuTyme | TVexperience
Submitted by Platform
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Mariner xVu Launches WaveGuide, a Simple Wi-Fi Workflow Solution for Field Technicians Posted: 12/10/2016
Mariner xVu(TM), the global leader in Software Defined Monitoring(TM) (SDM) for IP video, today announced the release of its latest groundbreaking product application, WaveGuide. Available on Google Marketplace, the app is integrated with Mariner's award-winning xVu software platform directly out of the box.
Tags: Mariner xVU | WaveGuide | Wi-Fi Workflow | Competitive experience | IP video market | Field Technicians
Submitted by 202 Communications
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WORK Microwave Celebrates 30 Years of Technology Innovation With Customer Experience Event Posted: 28/09/2016
WORK Microwave, a leading European manufacturer of advanced satellite communications equipment, celebrated 30 years of technology innovation this month by hosting a customer experience event at its Holzkirchen premises near Munich, Germany. During the company's Customer Experience Day 2016, held Sept.8, WORK Microwave provided hands-on product demos, technology workshops, and entertainment for leading international operators, systems integrators, and public service providers in the satcom, defence, navigation, and industrial process control industries.
Tags: WORK Microwave | 30 Years | Technology Innovation | Customer satisfaction | experience | Eutelsat | manufacturer | satellite communications
Submitted by Wall Street Communications
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SIXTY Delivers Augmented Reality Set to Norways TV 2 for 2015 IHF World Womens Handball Championship Posted: 30/11/2015

TV Experience Company SIXTY announced the delivery of a brand new augmented reality (AR) set extension to TV 2 Norways on-site studio for the 2015 IHF World Womens Handball Championship.

Tags: SIXTY | TV 2 | interactive | graphics | TVexperience | IHF | Handball | Women | Championship | AR | KItPlus @ | KItPlus @
Submitted by XPresso Communications
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SIXTY Ease Live Integrates with Vizrts Viz Artist and Viz Trio for Interactive Graphics Posted: 16/11/2015

TV Experience Company SIXTY announced that its Ease Live interactive graphics solution fully integrates with Vizrts Viz Artist and Viz Trio  for online and broadcast graphics applications.

Tags: SIXTY | Vizrt | Norway | Graphics | Interactive | Sports | Userexperience
Submitted by XPresso Communications
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SIXTY to Launch Turn-Key Solution for Set-Top-Box Market Posted: 24/08/2015

Today TV Experience company SIXTY launched Ease TV, its first product of the Ease by Sixty product line.

Ease TV is a fast, strong and lightweight user interface framework for the Set-Top-Box market. Its launch enables any television program distributor particularly those transitioning from analogue to digital environments to wrap programs with compelling features, heighten viewers entertainment experiences, and maximize market share and revenues.

Tags: Sixty | Norway | ExperienceTV | Set-Top-Box | Multiplatform | TV | design | IBC 2015 | IBC 2015
Submitted by XPresso Communications
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Switzerlands netplus Improves Video Service Quality and Customer Experience with Agama Solution Extension Posted: 02/06/2015

Agama Technologies, the specialist in video service quality and customer experience, today announced that netplus.ch SA, a Swiss triple-play service provider owned by a group of operators, has supplemented its Agama head-end service quality assurance set-up with Agamas Embedded Monitoring Solution. This extension enables netplus to cover the complete end-to-end hybrid IP/cable TV service distribution, giving it awareness and insights that have resulted in increased control and confidence in its service operations, as well as improved customer experience and satisfaction.

Tags: Agama | Agama Technologies | netplus | video | service quality | customer experience | monitoring | assurance | analytics | fault detection | incident handling | continuous improvements | change management
Submitted by Agama Technologies
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Agama and Al-Falak Contracted by Etisalat for Improved Customer Experience Posted: 23/04/2015

Agama Technologies, the video service quality assurance expert, today announced it has been selected by Emirates Telecommunications Corporations (Etisalat), the leading telecommunications operator in the UAE with almost 11 million customers, to provide a comprehensive solution for video service quality and customer experience monitoring, assurance and analytics. Agama secured the deal together with its regional business partner Al-Falak, a leading IT and communications solution provider in the Middle East.

Tags: Agama | Agama Technologies | Etisalat | Customer Experience | IPTV | OTT | Video Quality | Monitoring | Assurance | Analytics | Middle East
Submitted by Agama Technologies
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Agama and Zappware Ensure a Superior Customer Experience Posted: 21/04/2015

Agama Technologies, the video service quality assurance expert, and end-to-end DVB/IPTV/OTT platform provider Zappware, announced today a new technology partnership to deliver a pre-integrated solution for assuring a world-class customer experience to joint pay-TV operator customers worldwide. As a result of this partnership, a first commercial deployment is taking place with a Central European cable operator later this year.

Tags: Agama | Agama Technologies | Zappware | Customer Experience | Monitoring | Assurance | Analytics | TV Connect | TV Connect 2015
Submitted by Agama Technologies
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