Harmonic Certified Services Partner Program Recognizes and Rewards Continued Investment in Technical Talent

Date: 21/10/2014

Harmonic (NASDAQ: HLIT), the worldwide leader in video delivery infrastructure, today announced the launch of the Harmonic Certified Services Partner (CSP) program, which recognizes and rewards Harmonic partners for continued investment in technical talent. The program is designed not only to enhance customer confidence in participating partners, but also to foster continual improvement in the partner-provided support services afforded to Harmonic customers worldwide.

 
"Our goal in creating the Harmonic Certified Services Partner program is to continue to empower our partners to deliver not only presales support, but also postsales support -- and to give them the tools and resources to better serve our customers," said Spencer Hodson, vice president, sales and channel strategy, operations and enablement at Harmonic. "Partners have asked for this level of support from Harmonic, as services are a meaningful differentiator for their businesses. The program will reward partners who invest in this service assurance process and pave the way for further certification and specialization programs."
 
The CSP program formalizes Harmonic's recognition of its partners' role in maintaining high-quality support for the company's customers. It also standardizes the discount terms and provides branding for partners in addition to their tier status (Platinum and Gold) with Harmonic. By better defining support and service expectations, the program provides partners greater control over the support function and greater agility in assuring that customers feel well-supported across the postsales delivery lifecycle. Harmonic will back up partners as needed to ensure that they can attain the highest levels of customer satisfaction.
 
Partners that are accepted into the CSP program will take specified Harmonic training courses. They will also complete an audit of their customer support processes, create procedures for communications and reporting with the Harmonic Technical Assistance Center, and participate in ongoing reviews.
 
"Maintaining high customer satisfaction and loyalty is fundamental to our business, and the new Harmonic Certified Services Partner program offers a valuable combination of tools and benefits that will help drive further success in this area," said Sidnei Brito of Scopus do Brasil, a participant in the new CSP program and one of three companies worldwide named Partner of the Year by Harmonic in 2014. "We are pleased that Harmonic is enhancing its support of its partners and the services we provide, and at the end of the day, this program will achieve the most important goal of improving the end-user experience."
 
Further information about Harmonic and the company's products is available at www.harmonicinc.com


Tags: Harmonic | Certified Services Partner Program
Submitted by Wall Street Communications
View author's directory page

Related Interviews
  • Harmonic at IBC 2014

    Harmonic at IBC 2014

  • Harmonics Peter Alexander on BroadcastShow LIVE at IBC 2013

    Harmonics Peter Alexander on BroadcastShow LIVE at IBC 2013

  • Harmonics Tom Lattie on BroadcastShow LIVE at IBC 2013

    Harmonics Tom Lattie on BroadcastShow LIVE at IBC 2013

  • Harmonic at IBC2011

    Harmonic at IBC2011


Related Shows
  • KitPlusTV summarise the Broadcast and Pro Video News 21st December 2020

    KitPlusTV summarise the Broadcast and Pro Video News 21st December 2020


Related Articles
  • Run Leaner, More Agile and Scalable OTT Operations

    Run Leaner, More Agile and Scalable OTT Operations

  • Pushing the Boundaries for OTT

    Pushing the Boundaries for OTT

  • Building Out Storage for UHD

    Building Out Storage for UHD

  • How to Deliver Live and VOD UHD Content With Minimum Bandwidth

    How to Deliver Live and VOD UHD Content With Minimum Bandwidth

  • Move and Deliver

    Move and Deliver

  • Move and Deliver

    Move and Deliver

  • Ask the Experts

    Ask the Experts

  • Ubiquitous Cloud at IBC

    Ubiquitous Cloud at IBC

  • Building a digital archive

    Building a digital archive

  • Eye to Eye: Video over IP

    Eye to Eye: Video over IP

  • File-Based Workflows

    File-Based Workflows


News
Artels New Award-Winning SMART OG Brings Software-Defined Functionality to openGear Platform Posted: 03/12/2021
Artels New Award-Winning SMART OG Brings Software-Defined Functionality to openGear Platform

Artel Video Systems, a world-class provider of innovative, real-time multimedia delivery solutions, today announced the release of the award-winning SMART Multimedia Delivery Platform in openGear® (SMART OG). A software-defined, four-channel, auto-sense SD-SDI/HD-SDI/3G/4K-over-IP multifunction gateway, SMART OG is the first to bring the family of JPEG compression engines, including those specified in VSF TR-01, TR-07, and TR-08, onto the openGear platform. With SMART OG, users can deploy hardware once and easily change the gateway function via a software update.

Tags: SMPTE ST 2110 | SDI | Video | Multifunction Gateway | IP Migration | SMART OG Card
Submitted by Wall Street Communications
More from this author
Riedel Continues Growth Path and Expands Leadership Structure Posted: 03/12/2021
Riedel Continues Growth Path and Expands Leadership Structure

As part of its global growth strategy, the Riedel Group announces a strong, expanded management structure comprising of experienced leaders from within. Starting January 1, 2022, the Wuppertal-based company will be organized in three main divisions: The "Product Division" and "Managed Technology" business units will have Rik Hoerée and Lutz Rathmann as their respective new CEOs, with Riedel Networks GmbH and its managing director and CEO, Michael Martens, forming the group's third division.

Tags: Company Growth | IP Networks | Intercoms
Submitted by Wall Street Communications
More from this author
AIMS Announces Leadership for 2022 Term Michael Cronk to Step Down From the Board Posted: 03/12/2021
AIMS Announces Leadership for 2022 Term    Michael Cronk to Step Down From the Board

The Alliance for IP Media Solutions (AIMS) today announced that all members of the AIMS Board of Directors were re-elected earlier this month to serve once again in 2022.

Tags: AIMS | Board of Directors
Submitted by Wall Street Communications
More from this author
An Avant-Garde Line-Up For Maxon and rsquo;s December 3D Motion Design Show Posted: 03/12/2021
An Avant-Garde Line-Up For Maxon and rsquo;s December 3D and amp; Motion Design Show

Today, Maxon announced its line-up of speakers for the December 3D and Motion Design Show, the free-to-attend virtual series of artist-focused presentations for 3D and motion graphics artists. Taking place on December 8th, the final show of the year will see presentations from a number of industry-leading VFX artists who will explore a range of topics from digital fashion and style, to trippy designs and environmental distortions. These artists will be demonstrating their own workflow best practices and sharing their top tips to help users make the most out of the extensive suite of Maxon tools.

Tags: Maxon | 3DMotionDesignShow | Cinema4D | VFX | DigitalFashion
Submitted by Zazil Media Group
More from this author
Franz Ferdinands Alex Kapranos upgrades studio with Canford Bantam Jackfield Posted: 03/12/2021
Franz Ferdinands Alex Kapranos upgrades studio with Canford Bantam Jackfield

Canford manufactured jackfields chosen for their superior build-quality and known reliability. "It's always better to get the good stuff in the first place" - Alex Kapranos, Franz Ferdinand

Tags: Canford | Jackfield | Franz Ferdinand | Alex Kapranos | Neutrik
Submitted by Canford
More from this author
NativeWaves EXP Redefines the Fan Engagement Experience for Mobile, In-Venue and Home Entertainment Posted: 03/12/2021
NativeWaves EXP Redefines the Fan Engagement Experience for Mobile, In-Venue and Home Entertainment

NativeWaves has announced the launch of NativeWaves EXP, a new offering that enhances today’s standard broadcast and streaming experience by giving audiences the chance to explore a wealth of additional content at their leisure in order to dive deeper into the action.

Tags: NativeWaves | NativeWaves EXP | Second Screen | Multi-Camera | Low Latency Streaming | IBC 2021
Submitted by White Noise Public Relations Ltd
More from this author
New Cineware for Unreal Plugin Now Available Posted: 02/12/2021
New Cineware for Unreal Plugin Now Available

Maxon, the developers of professional software solutions for motion designers and visual effects artists, is pleased to announce the immediate availability of an update to the Cineware for Unreal plugin. This new plugin for Unreal Engine 4.27 features substantial workflow improvements like dynamic import of C4D content without pre-caching, and the ability to modify Cinema 4D content and attributes directly within the Unreal Editor.

Tags: Maxon | Cineware | Cinema4D | UnrealEngine | VFX
Submitted by Zazil Media Group
More from this author
Sky Deutschland Upgrades to Next-Generation UHD Rohde and Schwarz VENICE and SpycerNode for Sport Production Posted: 02/12/2021
Sky Deutschland Upgrades to Next-Generation UHD Rohde and amp; Schwarz VENICE and SpycerNode for Sport Production

Rohde & Schwarz, a global leader in media technologies, has supplied the latest version of its R&S®VENICE media server and R&S®SpycerNode intelligent storage solution to Sky Deutschland. The German broadcaster will now benefit from a highly robust workflow, with full built-in redundancy and no single point of failure, for its coverage of premium sports content, such as the Bundesliga and Champions League. 

Tags: Rohde & Schwarz | media | VENICE | SpycerNode | storage | broadcast | ingest | playout
Submitted by Manor Marketing
More from this author
iSIZE BitSave Wins 2021 VideoTech Innovation Award for Sustainability Posted: 02/12/2021
iSIZE BitSave Wins 2021 VideoTech Innovation Award for Sustainability

iSIZE today announces that it has won the 2021 Digital TV Europe (DTVE) VideoTech Innovation Award for Sustainability with its BitSave pre-processor for video.

Tags: streaming | iSIZE | BitSave | sustainability | preprocessor | environment | carbon footprint | video | encoding | VideoTech Innovation Awards | Sustainability award
Submitted by Manor Marketing
More from this author
Dejero Launches EnGo 265 Mobile Transmitter to Provide Next-Level Reliability for Newsgathering and Live Broadcasts Posted: 02/12/2021
Dejero Launches EnGo 265 Mobile Transmitter to Provide Next-Level Reliability for Newsgathering and Live Broadcasts

Dejero is launching its new EnGo 265 mobile transmitter for news teams and live events broadcasters that need resilient connectivity to quickly go live from any location. Reliable, simple to use, and built tough for field use, EnGo 265 will replace the industry-renowned EnGo 260 and introduce new features targeting the broadcast and media market. The new model bolsters security and provides even lower latency than the EnGo 260 at just 0.5 seconds over bonded cellular connections. It also features a new ‘GateWay mode’ for wireless broadband internet connectivity and a modified backpack with a wired remote.

Tags: Dejero | EnGo 265 | mobile transmitter | reliability | newsgathering | live broadcasts | GateWay mode | wireless connectivity | resilient | any live location | bonded cellular connection | Smart Blending Technology | Yvonne Monterroso | MKM Marketing Communications
Submitted by MKM Marketing Communications
More from this author
Grass Valley and Broadcast Solutions Group Sign Multi Million Enterprise Pricing Agreement Posted: 02/12/2021
Grass Valley and Broadcast Solutions Group Sign Multi Million Enterprise Pricing Agreement

Grass Valley today announced it has signed an enterprise pricing deal worth US$31 million with leading outside broadcast (OB) truck manufacturing company and systems integrator, Broadcast Solutions Group.



Tags: grassvalley
Submitted by Platform Comms
More from this author
MediaKind and Arqiva partner to break down the barriers to cloud migration with unique, fully-managed video service Posted: 02/12/2021
MediaKind and Arqiva partner to break down the barriers to cloud migration with unique, fully-managed video service


MediaKind and Arqiva today announce a pioneering partnership to introduce a media service proposition that will address the core challenges that broadcasters and operators face in migrating broadcast and streaming services to the cloud. The new strategic partnership will deliver a new and truly unique cloud-native, fully managed service for the aggregation, processing, and delivery of television services for any platform (broadcast and OTT) in any region, at any scale. 



Tags: mediakind | arqiva
Submitted by Platform
More from this author
Net Insight delivers JPEG XS to Nimbra media network customers Posted: 02/12/2021
Net Insight delivers JPEG XS to  Nimbra media network customers

Net Insight announces the launch of JPEG XS applications for the Nimbra 600 and Nimbra 1000. Based on industry partnership, the latest Nimbra software update fully leverages intoPIX’s cutting-edge video compression technology. Nimbra-accelerated JPEG XS is presently rolling out in support of major live events, mainly sports, where low latency and high quality are required.


Tags: net insight | nimba | jpeg xs
Submitted by Platform
More from this author
Clear-Com and University of Montevallo Team Give Students a Lesson in IP-Based Intercom Technology Posted: 02/12/2021
Clear-Com and University of Montevallo Team Give  Students a Lesson in IP-Based Intercom Technology

Clear-Com® is giving Mass Communications students at the University of Montevallo an education in the IP-based intercom technologies used in today’s professional production environments.

Tags: Clear-Com | Agent-IC® Mobile App | Station-IC™ Virtual Desktop Client | Eclipse® HX Digital Matrix System | Digital Wireless Intercom
Submitted by Bubble Agency
More from this author
Streaming specialist 24i unveils its new unified product portfolio: 24i Mod Studio Posted: 02/12/2021
Streaming specialist 24i unveils its new unified product portfolio: 24i Mod Studio

24i, the video streaming specialist, today unveiled the latest version of its award-winning end-to-end streaming platform: 24i Mod Studio.

Tags: streaming
Submitted by Platform Comms
More from this author
Pages:   [1] 2 3 4 5 6 7 > >>