Luxembourgs Eltrona Interdiffusion S.A. Ensures DTV Service Quality With Volicon Observer(R) RPM

Date: 15/06/2011
Volicon today announced that Luxembourg cable TV operator Eltrona Interdiffusion S.A. is using the Volicon Observer(R) RPM (Remote Program Monitor) to monitor more than 215 digital television services. The Observer system complements Eltrona's global network management system by providing automatic and continuous evaluation of post-STB (set-top box) content, testing signal integrity, issuing alerts when errors are detected, and recording suspect content when channels do not conform to prespecified limits.

"The Volicon Observer RPM allows us to observe our broadcast products the same way they're seen by customers," said Ralf Werle, headend manager at Eltrona. "Rather than perform time-consuming manual 'zapping' through all of our services several times each day, we now allow the Observer RPM to evaluate the STB output and identify audio and video issues. In cutting down the time required for monitoring tasks, the Volicon system also has cut the cost of monitoring our DTV services."

Using the same STBs used by Eltrona customers, the Observer RPM provides a single system and location from which the video output can be accessed and monitored 24/7. The system can autonomously check linear content for video or audio errors such as closed captioning, audio levels, and static or black screen. The Observer RPM also records content at full frame rate and full resolution and supports full STB command access, thereby facilitating immediate troubleshooting, as well as a historical review of content and services.

"In large-scale operations such as Eltrona, the Observer RPM provides monitoring and alerting capabilities that enable operators to respond proactively to faults, rather than waiting passively for customer complaints," said Andrew Sachs, vice president of product management at Volicon. "When service quality is a key competitive differentiator, the Observer RPM serves as a valuable tool for improving cable TV service quality and lowering operational costs."

www.volicon.com.



Tags: Volicon | Eltrona Interdiffusion S.A. | Observer RPM | monitoring
Submitted by Lyndsey Albright (Dundee Hills Group)
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