ViewSat Establishes Proactive Monitoring for Out-of-Footprint Channels With Volicon Observer(R) RPM

Date: 11/05/2011
Volicon today announced that ViewSat is using the Observer(R) Remote Program Monitor (RPM) to monitor "out of footprint" channels the company delivers to markets in the Middle East and North Africa. Now, rather than rely on alerts from local partners, ViewSat uses the Observer RPM to monitor 19 different channels delivered via satellite, enabling a prompt response to any audio or video quality issues.

"With features including auto scanning of channels, configurable audio, video outage parameters, audio bars, full-screen viewing, error logging, and remote control, the Observer RPM gives us the tools we need to monitor our services more effectively and to take a more proactive approach to maintaining service-level agreements," said Awaes Jaswal, CEO of ViewSat. "The system's Web-based interface supports convenient remote monitoring, making it easy for our staff to watch 'out-of-footprint' feeds. The Observer RPM's error alerts ensure that our engineers can react and begin troubleshooting very quickly."

From its network operations center in the U.K., ViewSat provides global broadcast and distribution services to Africa, the Middle East, and other areas of world. Monitoring remote broadcasts delivered by ViewSat via Atlantic Bird 4a, the Observer RPM scans channels around the clock and automatically tests signal integrity, issues alerts (via email and SNMP), and captures the problematic content when channels do not conform to prespecified limits. The Observer RPM can monitor linear content for video or audio errors such as closed captioning, audio levels, and static screen or black screen. Authorized ViewSat operators access video and monitoring tools through an intuitive and secure Web-based interface.

"Used in monitoring of 'out-of-footprint' services, the Observer RPM allows broadcast and transmission service providers such as ViewSat to eliminate time-consuming manual visual channel inspections," said Mike Asebrook, senior director of product marketing at Volicon. "Rather than wait passively for updates from in-market partners, ViewSat now can monitor its services far more proactively and cost-effectively, using local staff to evaluate video according to the company's own parameters."

www.volicon.com.



Tags: Volicon | ViewSat | Observer RPM | satellite | Africa | Middle East
Submitted by Lyndsey Albright (Dundee Hills Group)
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