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Paywizard study shows European TV operators are failing to use subscriber data to ensure a positive customer experience Posted: 03/10/2018
Paywizard study shows European TV operators are failing to use subscriber data to ensure a positive customer experience

Paywizard, the pay-TV subscription, billing and customer relationship management (CRM) specialist, has announced that a new study of major European broadcasters, pay-TV operators, telcos and over-the-top (OTT) service providers reveals that all rank customer experience as a top strategic priority but the vast majority are failing to make effective use of subscriber data and analytics to engage consumers.

Tags: Paywizard | Ben Keen | pay-TV | Research | OTT | CRM | Decision Moments
Submitted by platformcomms
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Bonnier Broadcasting, part of Nordic media giant Bonnier, chooses Paywizard to boost customer engagement and growth of OTT TV subscribers Posted: 24/09/2018
Bonnier Broadcasting, part of Nordic media giant Bonnier, chooses Paywizard to boost customer engagement and growth of OTT TV subscribers

Bonnier Broadcasting, part of Bonnier the Nordic region’s leading media company, has chosen Paywizard, the pay-TV subscription, billing and customer relationship management (CRM) specialist, to boost growth of its subscription-based over-the-top (OTT) television services.

Tags: Paywizard | Bonnier Broadcasting | OTT | CRM
Submitted by platformcomms
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Paywizard builds next generation subscriber intelligence platform on Microsoft Azure AI platform Posted: 14/09/2018
Paywizard builds next generation subscriber intelligence platform on Microsoft Azure AI platform

Paywizard, the pay-TV subscription, billing, customer relationship management (CRM) and insight specialist, today announced that it is building the next-generation version of its subscriber intelligence platform, Paywizard Singula™ on the cutting-edgeMicrosoft Azure AI platform. Harnessing Azure’s analytics environment ‘Databricks’, the move enables Paywizard to more quickly, easily and comprehensively extend its machine learning and artificial intelligence (AI) capability. The result being that Paywizard’s clients are better positioned to action data insight to strengthen customer loyalty, grow revenues and win new subscribers.

Tags: Paywizard | Microsoft Azure | AI | IBC | IBC 2018 | IBC 2018
Submitted by Paywizard
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Paywizard partners with Verimatrix to enable pre-emptive approach to QoE Posted: 06/09/2018
Paywizard partners with Verimatrix to enable pre-emptive approach to QoE

Paywizard, the pay-TV subscription, billing and customer relationship management (CRM) specialist, has today announced that it has partnered with Verimatrix, a specialist in securing and enhancing revenue for network-connected devices and services, to enable operators to proactively engage with customers experiencing problems by utilising quality of experience (QoE) data sets.

Tags: Paywizard | Veramatrix | pay-TV | QoE
Submitted by Paywizard
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Paywizard launches consumer engagement tools to expand Subscription, Billing and CRM platform Posted: 13/04/2016
Paywizard launches consumer engagement tools to expand Subscription, Billing and CRM platform

At NAB Show 2016, Paywizard, the specialist in subscriber management for pay-TV, will debut a number of new marketing and consumer engagement tools as part of an upgrade to its subscription, billing and CRM solution, Paywizard Agile. The new features directly align with the critical Decision Moments when consumers interact with a pay-TV service: Find, Join, Consume, Upgrade, Downgrade, Bill, Leave and Win Back. They enable operators to target customers with highly effective acquisition and retention tactics at these critical Decision Moments of the subscriber journey. The complete solution will be introduced at booth #SU11705CM at NAB Show 2016.

Tags: Paywizard | Moments | NAB 2016 | NAB 2016 | NAB 2016
Submitted by Paywizard
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