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Utah Scientifics Customer Count Exceeds 4,000 Posted: 14/03/2017
Recent orders for Utah Scientific routers have pushed the company's customer count to more than 4,000. Entravision, NBCUniversal, and Walmart are among the latest organizations to have purchased Utah Scientific switchers and router control systems within the past few months.
Tags: Utah Scientific | Customer | company | Entravision | NBCUniversal | Walmart | router | control systems | technical support | warranty | NAB 2017 | NAB 2017
Submitted by Wall Street Communications
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Utah Scientific Products at the 2017 NAB Show Posted: 07/03/2017
New 400 Series 3 Hybrid Digital Router 
Despite the buzz surrounding video over IP and the next-generation SMPTE 2110 standard, there's still the reality of everyday SDI workflows. The new 400 Series 3 platform is the perfect choice for accommodating high-density SDI and the creation of IP signals from a central frame. Coupled with Utah Scientific's renowned support and legendary reliability, the 400 Series 3 can handle any number of IP and SDI video signal formats along with audio and data.   
Tags: Utah Scientific | 2017 NAB Show | 400 Series 3 Hybrid Digital Router | tradeshow | IP | hybrid | customer | NAB 2017 | NAB 2017
Submitted by Wall Street Communications
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Mariner xVu Now Monitoring Over 3 Billion Events Per Week Posted: 16/02/2017
Mariner xVu(TM), today announced significant growth in tier-1 operators who are looking for economies when managing new, interrelated services like TV entertainment, over-the-top streaming, broadband, and Wi-Fi. The xVu software platform is now successfully monitoring over 3 billion events per week, with over 40 million devices under management, providing operators with a solution that can manage both current and new offers simultaneously, with more agility and service visibility for the teams that build and operate the services.
Tags: Mariner xVu | events | TV entertainment | broadband | internet | award-winning software | operations | customer | launches | offers | over the top | streaming | broadband | wi-fi
Submitted by 202 Communications
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Utah Scientific Announces New Extended Warranty Program Posted: 02/02/2017
Utah Scientific today announced the launch of an all-new extended warranty program to supplement its industry-leading 10-year warranty. Now, new and existing customers will be able to extend the warranty to ensure facility uptime and business continuity. 
Tags: Utah Scientific | extended warranty program | industry | products | customers | basic extended warranty | enhanced extended warranty | value customer buyback
Submitted by Wall Street Communications
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Pay-TV providers neglect customer experience at their peril, new Paywizard research reveals Posted: 26/01/2017

Pay-TV operators can no longer simply rely on the strength of their content offering to maintain subscriber loyalty but must raise their customer relationship management game to gain ground in an increasingly competitive marketplace, new global research from subscription, billing and CRM specialist Paywizard shows. The survey of more than 6,200 consumers reveals 24% have cancelled a digital pay-TV service in the previous 12 months because of poor customer experience, while 84% say they would terminate a relationship with a TV provider if service and support were lacking and the company seemed out of touch with their needs.

Tags: paywizard | pay-tv | customer | customer experience | media | technology | consumers | cancel subscription
Submitted by Paywizard
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AIMS Introduces Japan Subgroup Posted: 18/11/2016
The Alliance for IP Media Solutions (AIMS) today announced the launch of a Japan subgroup focused on conducting AIMS marketing activities in Japan. The subgroup will work to spread awareness of AIMS messages and objectives in a way that's tailored to the Japanese market. To that end, the AIMS Japan subgroup will participate in Inter BEE 2016 taking place this week in Tokyo.
Tags: AIMS | Japan | Inter BEE 2016 | vendors | customers | Alliance for IP Media Solutions | conducting | marketing | Advantech | AJA Video Systems | Avid Technology | Harmonic | Ikegami | Imagine Communications | intoPIX | Lawo | Matrox | NEC | Panasonic | Riedel Communications
Submitted by Wall Street Communications
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Timecode Systems Announces Shipping of SyncBac PRO Posted: 20/10/2016
Timecode Systems Limited today announced that SyncBac PRO, introduced at this year's NAB show in Las Vegas, is now shipping. The new, wireless, embedded timecode sync solution for GoPro HERO4 Black and Silver cameras is now in stock and available to buy throughout the companys international network of resellers.  
Tags: Timecode Systems | SyncBac PRO | Shipping | viewing audience | television | GoPro | Black and Silver cameras | customers | NAB Show
Submitted by Wall Street Communications
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WORK Microwave Celebrates 30 Years of Technology Innovation With Customer Experience Event Posted: 28/09/2016
WORK Microwave, a leading European manufacturer of advanced satellite communications equipment, celebrated 30 years of technology innovation this month by hosting a customer experience event at its Holzkirchen premises near Munich, Germany. During the company's Customer Experience Day 2016, held Sept.8, WORK Microwave provided hands-on product demos, technology workshops, and entertainment for leading international operators, systems integrators, and public service providers in the satcom, defence, navigation, and industrial process control industries.
Tags: WORK Microwave | 30 Years | Technology Innovation | Customer satisfaction | experience | Eutelsat | manufacturer | satellite communications
Submitted by Wall Street Communications
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Quantum Names Molly Rector Vice President of Marketing Posted: 19/09/2016
Quantum Corp. (NYSE: QTM) today announced that Molly Rector has joined the company as vice president, marketing. Rector brings more than 15 years of enterprise storage experience to the role, including 12 years as a chief marketing officer -- most recently at DataDirect Networks (DDN), an HPC storage provider, and previously at archive storage vendor Spectra Logic. Her appointment comes as Quantum continues to expand its portfolio of scale-out storage, data protection and archive solutions, providing a unique combination of high performance, low-cost capacity and fast access to meet increasing business demands.
Tags: Quantum | Molly Rector | Vice President of Marketing | Storage | CMO | Growing Markets | customers | archive | data protection
Submitted by Wall Street Communications
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Switzerlands netplus Improves Video Service Quality and Customer Experience with Agama Solution Extension Posted: 02/06/2015

Agama Technologies, the specialist in video service quality and customer experience, today announced that netplus.ch SA, a Swiss triple-play service provider owned by a group of operators, has supplemented its Agama head-end service quality assurance set-up with Agamas Embedded Monitoring Solution. This extension enables netplus to cover the complete end-to-end hybrid IP/cable TV service distribution, giving it awareness and insights that have resulted in increased control and confidence in its service operations, as well as improved customer experience and satisfaction.

Tags: Agama | Agama Technologies | netplus | video | service quality | customer experience | monitoring | assurance | analytics | fault detection | incident handling | continuous improvements | change management
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Indie Filmmakers Bring Cinematic Look to and quot;The Great American Movie Hustle with AJA CION Posted: 04/05/2015

Upcoming indie feature "The Great American Movie Hustle" follows filmmaker Michael Anton and actor Michael Monsour as they attempt to create an epic cinematic film about making an epic cinematic film. Along the way, the duo encounters several twists and turns that mirror common production challenges filmmakers face today. Produced by Wonder Lab Films and directed by Michael Anton, the parody is presented in a mockumentary format rife with old-school humor. To achieve a distinct cinematic aesthetic for the film, Anton brought Doug Michaels on board as cinematographer, who shot the film using AJA CION production cameras. 

Tags: AJA | CION | Camera | Production | Indie Filmmaking | Filmmaking | Case Study | Customer Story | Documentary | 4K
Submitted by AJA
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Agama and Al-Falak Contracted by Etisalat for Improved Customer Experience Posted: 23/04/2015

Agama Technologies, the video service quality assurance expert, today announced it has been selected by Emirates Telecommunications Corporations (Etisalat), the leading telecommunications operator in the UAE with almost 11 million customers, to provide a comprehensive solution for video service quality and customer experience monitoring, assurance and analytics. Agama secured the deal together with its regional business partner Al-Falak, a leading IT and communications solution provider in the Middle East.

Tags: Agama | Agama Technologies | Etisalat | Customer Experience | IPTV | OTT | Video Quality | Monitoring | Assurance | Analytics | Middle East
Submitted by Agama Technologies
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Agama and Zappware Ensure a Superior Customer Experience Posted: 21/04/2015

Agama Technologies, the video service quality assurance expert, and end-to-end DVB/IPTV/OTT platform provider Zappware, announced today a new technology partnership to deliver a pre-integrated solution for assuring a world-class customer experience to joint pay-TV operator customers worldwide. As a result of this partnership, a first commercial deployment is taking place with a Central European cable operator later this year.

Tags: Agama | Agama Technologies | Zappware | Customer Experience | Monitoring | Assurance | Analytics | TV Connect | TV Connect 2015
Submitted by Agama Technologies
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WorldStage to Produce Live Events with FOR-A Portable Video Switcher Posted: 11/12/2014

New York City-based company WorldStage, a leading technical staging provider in the live event and entertainment technology field, recently selected a FOR-A HVS-100 portable video switcher for live video production of events ranging from corporate meetings to fashion show productions. WorldStage serves clients in the broadcast, arts, theater, non-profit, technology and corporate industries.

Tags: FOR-A | video production | video switchers | live video | entertainment technology | FOR-A HVS-100 | WorldStage | switcher customers
Submitted by Pipeline Communications
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Agama Extends DTV Monitoring Solution with Analytics Applications at IBC2014 Posted: 04/09/2014

Agama Technologies, the video service quality assurance expert, today announced it is adding mission-focused analytics applications to its industry-leading Agama DTV Monitoring Solution at IBC2014. By focusing on specific use cases, such as device troubleshooting, change management and content offering optimisation, these applications enable new insights for TV operators in a fast, interactive and efficient way.

Tags: Agama;Agama Technologies;analytics;insights;monitoring;TV;video;IBC;IBC2014;troubleshooting;change management;content;customer understanding;operational efficiency | IBC 2014 | IBC 2014
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